Fitness Belfast - terms & conditions

Hello there, this is the official bit. 

The full Terms & Conditions are below, but in the bullet points here, we’ve summarised the key things you should know before you sign up. If you have any questions, just get in touch at gary@fitnessbelfast.com

  • You agree that you are physically fit. If you are pregnant, have just given birth, have had a serious illness in the last 18 months, suffer from asthma, high/low blood pressure, dizzy spells whilst exercising, back problems, joint problems, excessive breathlessness whilst exercising, chest pains - you MUST contact Fitness Belfast BEFORE signing up.

  • You agree to be contacted via email by Fitness Belfast, and you know that you can unsubscribe at any time.

  • If you are buying an 8-week, 6-week etc programme, payment ensures a place in all listed sessions and no refunds can be issued for weeks missed.

  • If you book a Personal Training / Group Personal Training session, you agree that you must cancel 24 hours before it starts or you will be charged.


FITNESS BELFAST TERMS & CONDITIONS

We thank you in advance for your compliance with these Fitness Belfast Ltd Terms and Conditions.

All services purchased from Fitness Belfast Ltd must be preceded by the client acknowledging,  that they have no physical limitations preventing them from participation.

All clients must be over the age of 18.

Furthermore, all clients release Fitness Belfast, its owners, and all employees of all liability regarding:

1) any injury to self.

2) any loss or damage to personal property.

CANCELLATION POLICY

Personal/Group Personal Training/Corporate Wellness Programme Cancellations

24 hours notice is required for cancellation of pre-booked sessions. Any no shows, or cancellations within 24 hours of a booked session will incur the full session charge.

Medical Cancellations

Cancellation is permitted where a person is unable to attend pre-booked personal training/group personal training sessions for medical reasons. A doctor’s note confirming that the person was unable to make the sessions for medical reasons is required within 7 days of missed session and upon receipt, a credit for a makeup session will be issued.

Changes & cancellations by us

In the unlikely event that it is necessary to change cancel class dates and or times, we will make every effort to transfer your booking to an alternative date or time, ensuring all sessions are delivered. It should be noted that we will not be held liable for any costs/losses incurred as a result of any such changes.

We reserve the right to remove from any course, clients that fail to comply with its standard practices and procedures. We reserve the right to refuse enrolments and/or suggest alternative arrangements if we believe that it will not be in our best interests of other participants and/or the individual concerned to be enrolled on one of our courses.

 

Fitness Belfast LIVE classes & Online Programmes

INCLUDING those shared on fitnessbelfast.com, or other online / video conferencing platforms & software, including but not limited to Youtube, ZOOM, facetime, facebook, Instagram, twitter, linkedin.

  • Before starting this (or any exercise programme), if you have any concerns about your overall fitness, you should consult your GP (or other medical professional - Physiotherapist, Occupational Therapist etc). This is particularly important if you are returning from illness, a break in exercise, if you are pregnant, taking medication, have low or high blood pressure, or have any other existing medical condition or injuries.

  • Participants should be over 18 years old.

  • It is the responsibility of the participant to ensure:

    • There is sufficient space to perform the exercises safely and move freely without obstacles or obstructions, free from furniture, equipment and other hazards – a minimum of four square metres per person.

    • Any equipment is safe and in a suitable condition for the activity being performed

    • The surrounding floor space is entirely clear to remove any hazards that may increase the risk of slips, trips or falls

    • There are no distractions throughout the duration of the session

    • There is sufficient heating, lighting, ventilation and hydration. 

  • In this programme, as with any exercise programme, if any movement doesn't feel right, take a break and/or skip poses or sequences that are not suitable for you. If you feel dizzy, light-headed, faint, or if you experience any other discomfort, STOP immediately and rest, consulting medical advice if the symptoms don’t pass.

  • Most episodes include warm ups and cool downs, however, some of the shorter classes and Greatest Hits Tour posture demonstrations might not. You know your own body – always include extra warm ups and cool downs where needed to avoid injuries.

  • If you buy an Online or LIVE programme, you’ll have agreed to use it responsibly and fairly, and that includes not sharing it with others who will not have had the opportunity to fully understand it, it’s use, and agree to the terms & conditions.

  • There are no returns or refunds for digital products, such as online programmes, eBooks, or other multimedia. If you are unable to access your digital product, please notify us via email gary@fitnessbelfast.com for assistance.

  • As with all fitness and exercise programmes, when using these exercise videos you need to use your common sense. To reduce and avoid injury, you will want to check with your doctor before beginning any fitness programme. By performing any fitness exercises without supervision, you are performing them at your own risk. You acknowledge that Fitness Belfast will not be responsible or liable for any injury or harm you sustain as a result of this fitness programme, DVD, online fitness video or information shared on our website, or other online / video conferencing platforms & software, including but not limited to YouTube, Zoom, Facetime, Facebook, Instagram, Twitter, LinkedIn. This also includes emails, videos and text.

USING THE FITNESS BELFAST STUDIO

  • Mobile phones are permitted in our studio space, but must be switched to silent.

  • When arriving at the studio you must check in with your instructor.

  • Let your instructor know if you have any injuries or anything that may restrict your session.

  • Please remove your shoes for yoga practice and place them in the designated places.

  • We do not have showers, but there are bathrooms for you to use on ground floor and first floor of the building.

  • We provide mats and all the equipment you will need for your session, but please feel free to bring your own mat if you would prefer to use it.

  • If you are using our mats, please use the mat spray and cloths to wipe and put away neatly.

  • Communal lockers will be locked during class and reopened at the end of class, if you have to leave early, please let your teacher know so that they can provide you with a safe space to put your items.

  • Try to stay for the duration of the class, but if you have to leave early, leave before relaxation/cool down, so as not to disturb the other students.

  • When classes are on, please be as quiet as possible in the communal spaces as The Fitness Belfast Studio operates in a shared building.

  • Please remember to take all your belongings with you. Any lost properties will be donated to charity after 30 days.


COVID-19

As a reminder, the current public health advice is that if you or anyone in your household are displaying symptoms of Coronavirus, you should not leave home, you should not attend Fitness Belfast, and you should book a test. If you have developed symptoms recently, and/or have had a positive test, please let us know immediately.


PRIVACY & SECURITY POLICY

Your personally identifiable information is kept secure. Only authorised employees, agents and contractors (who have agreed to keep information secure and confidential) have access to this information. All emails and newsletters from our sites allow you to opt out of further mailings.

Fitness Belfast Ltd will never sell, trade, rent, exchange or otherwise share your personal information with any other person, company or organisation.

Personal Information

Clients of Fitness Belfast should provide an accurate contact telephone number and e-mail address. Your details will not be used for any purpose other than the efficient and effective running of Fitness Belfast.

Clients of Fitness Belfast should provide an accurate account (via the Physical Activity Readiness Questionnaire (PARQ) online questionnaire at point of purchase or other questionnaire supplied by Fitness Belfast) of their abilities and any other information relevant to their readiness to commence exercise. It is the responsibility of the client to notify Fitness Belfast immediately should there be a change to the information supplied during the course of the client’s engagement with Fitness Belfast. These details will not be used for any purpose other than the efficient and effective running of Fitness Belfast. Details are stored securely and will be deleted one year after submission by client.

The majority of correspondence with and from Fitness Belfast is conducted electronically using e-mail and web-based protocols. Your details will be used for the efficient and effective running of Fitness Belfast for the duration of your custom. If you have consented to cookies & mailing list marketing, your details will be used for these purposes until 'unsubscribed'. Your details will not be passed to any third party (online newsletters etc) without your permission, unless requested by law or a similar authority.

Fitness Belfast abides by the Data Protection Act & GDPR.


TERMS OF SERVICE

By purchasing classes, memberships or other Fitness Belfast products from this website, you are becoming a client of Fitness Belfast, and you enter into a contract. This contract confirms that you have disclosed any relevant information regarding your ability to participate in the sessions, and agreed to pay the relevant fees.

You are kindly reminded not to take any exercise beyond your personal range of ability, as advised by the instructor, or by any relevant medical professional, and the instructor cannot be held responsible for any harm that may arise to anyone who ignores this advice.

Fitness Belfast reserves the right to refuse clients for any reason, and this will be communicated to the client at the earliest possible stage, and if relevant, refunds issued.

COMPLAINTS

If you have a complaint about any products or services provided by Fitness Belfast please contact us via email gary@fitnessbelfast.com and you will be contacted within 5 working days (excepting periods of closure, normally Christmas.)

We will investigate your complaint and aim to provide a satisfactory way forward within a further 10 working days, subject to the limits outlined in these terms and conditions.

Rights and responsibilities of Fitness Belfast

Fitness Belfast site content is provided ‘as is’, and with no warranty express or implied. Reviews and all our other content are offered as our opinion only. We understand that as a client of Fitness Belfast you expect the website to be on-line and available at all times. However, we can make no guarantees as to the ‘up time’ of the site as this is beyond our control. For example, routing, server, Internet, hardware and software problems completely beyond our control may occur. We host with a commercial company that guarantees (to us) 99.9%+ up time in order to minimise down time but accept no responsibility if the site goes off-line and it is not our fault.


GIFT VOUCHER TERMS & CONDITIONS

Vouchers may by used as full or part payment for most purchases from Fitness Belfast, and any refunds for goods or services purchased by vouchers will be given in vouchers. 

Purchase of vouchers does not guarantee acceptance as a Fitness Belfast client - this could be subject to physical readiness questionnaire, availability, consultation, or other appropriate terms. 

Gift vouchers are valid for 12 months from date of purchase. Unfortunately, no exchange or refund for vouchers is possible.

Third Party Services

Overview of third party services used in the day to day running of Fitness Belfast, and their terms.

Squarespace: Client facing website, information, and programme sales. Billing, PARQ & other information processing and storage. Terms of Service: https://www.squarespace.com/terms-of-service

Stripe: Billing information processing and storage. Terms of Service: https://stripe.com/en-gb/legal/ssa

PayPal: Billing information processing and storage. Terms of Service: https://www.paypal.com/uk/webapps/mpp/paypal-popup

Google: email correspondence; PARQ & other document storage; video storage and playback; analytics and marketing. Terms of Service: https://policies.google.com/terms

Mailchimp: Email marketing: Terms of Service: https://mailchimp.com/legal/terms/

Facebook: Marketing & correspondence. Terms of Service: https://www.facebook.com/legal/terms

Twitter: Marketing & correspondence. Terms of Service: https://twitter.com/en/tos

Instagram: Marketing & correspondence. Terms of Service: https://help.instagram.com/581066165581870

LinkedIn: Marketing & correspondence. Terms of Service: https://www.linkedin.com/legal/user-agreement

Vimeo: Video storage and playback. Terms of Service: https://vimeo.com/terms

Zoom: LIVE online programme delivery, recording, user participation records. Terms of Service: https://explore.zoom.us/en/event_participant_tou/